Frank, is the ember install command correct, there is a typo in the package name
Yours => ember install ember-cli-upadte
Correct => ember install ember-cli-update
I’ve only ever used ember-cli-update installed globally (meaning you’d run npm/yarn install -g ember-cli-update and then ember-cli-update --to=3.10). You could try that. Also probably worth taking a peek in the error log/stack trace file that it lists in the error message. Maybe post the relevant bits here?